Shipping policy

Order Processing & Dispatch

We prepare and dispatch all orders within 2–3 business days after payment confirmation, minimizing waiting time to ensure customers receive their items in a timely manner.

International Shipping & Delivery Time

Our standard international delivery typically arrives within 6–14 days. Delivery times may vary slightly depending on your shipping destination and local customs clearance progress. You may select the rush shipping option at checkout if you require expedited delivery service.

Shipping Cost Calculation & Transparency

Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost will be clearly displayed at checkout before payment, with no hidden fees applied to any orders.

Customs Duties & Import Taxes

International shipments may incur customs duties or import taxes determined by local customs authorities. All related charges are the sole responsibility of the order recipient. We recommend reviewing your local import regulations prior to placing an order to avoid unexpected additional expenses.

Packaging & Shipping Protection

We use high-strength, shockproof and insulated packaging materials suitable for fresh goods, fully protecting your items and preserving product quality during transit.
For high-value orders, optional shipping insurance is available at checkout to provide extra protection and peace of mind throughout shipment.

Delivery Inspection & After-Sales Service

Upon delivery, please carefully inspect the outer packaging. If you notice any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the package, and contact our team immediately.
If any product defects or quality issues are found after signing for delivery, please notify our customer support within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions accordingly.

Customer Support

If you have any questions regarding shipping, customs procedures or delivery progress, our customer support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: info@domizone.shop or phone: +61 491 038 472.
Thank you for choosing DOMINIC HAYES! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.